Privacy Policy
Effective Date: 7 April 2025
Website: https://mpilonhle.org
Organisation: Mpilonhle – KwaZulu-Natal, South Africa
At Mpilonhle, we are committed to protecting the privacy of our supporters, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa.
1. Personal Information We Collect
We may collect and process the following types of personal information:
Identity information: name, surname, title
Contact details: email address, phone number, physical address
Donation details: amount, payment reference, date (note: we do not store card or bank details)
Website usage information: IP address, browser type, pages visited, referring websites
Voluntary information: information you provide when contacting us, subscribing to newsletters, registering for events, or submitting forms
2. How We Collect Your Information
We collect personal information in the following ways:
Directly from you (e.g. via forms, emails, or donations)
Automatically through cookies and similar technologies when you visit our website
From third-party service providers (e.g. payment processors or newsletter services)
3. How We Use Your Information
We use your personal information for the following purposes:
To communicate with you about our programs, events, and opportunities to support our work
To process and acknowledge donations
To respond to inquiries and provide requested services or information
To improve our website and understand user behavior
To comply with legal obligations
4. Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share your information with:
Trusted service providers who assist us in operating our website or managing donations (e.g. email newsletter services, secure payment processors)
Regulatory or legal authorities when required by law
All third-party service providers are required to handle your information in accordance with applicable data protection laws.
5. Data Security
We take reasonable, appropriate steps to secure your personal information and protect it from loss, misuse, unauthorised access, or disclosure. These include secure servers, SSL encryption, access controls, and data minimisation practices.
6. Your Rights
Under POPIA, you have the right to:
Access the personal information we hold about you
Request corrections or updates to your information
Object to the processing of your personal data for direct marketing
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, please contact us at [Insert Contact Email].
7. Use of Cookies
Our website may use cookies to enhance user experience and collect anonymised usage data. You can control cookie preferences through your browser settings.
8. Retention of Information
We retain personal information only as long as necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law.
9. Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without consent from a parent or guardian.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Your continued use of the website constitutes your acceptance of any changes.
Contact Us
If you have any questions about these Terms of Use, please contact us at:
📧 [Insert contact email]
📞 +27 (0)35 550 2000
🏢 Lot 33, Lower Umfolozi, Mtubatuba, 3945